lapak44 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by lapak44 ("Platform", "we") and applies to all users who access or register an account on the website lapak44.app. By using our platform, you agree to the terms for the collection and processing of personal information as set out in this document.

This policy covers all data processing activities carried out by lapak44, including account registration, financial transactions, use of gaming services, customer support interactions and marketing communications. If you do not agree with any part of this policy, you are advised not to use lapak44's services.

This platform may only be used by individuals aged 21 years and above. lapak44 reserves the right to request proof of age at any time and to close accounts found to be held by individuals below the stipulated age limit.

2. Information We Collect

lapak44 collects various categories of information depending on how you interact with our platform:

• Account Registration Information: Full name, date of birth, identification card number (MyKad), email address, mobile phone number and encrypted password.
• Financial Information: E-wallet numbers (Touch 'n Go, ShopeePay), DuitNow details, FPX account information for transaction verification, and crypto wallet addresses (USDT, BTC, ETH) where applicable.
• Platform Usage Data: Login records, betting history, gaming activity, bonuses used and usage timestamps.
• Device and Technical Information: IP address, web browser type, operating system, device model and cookie data set when you use the platform.
• Communications: Live chat conversation records, emails to customer support and any feedback you provide to lapak44.
• Identity Verification Documents: Copies of MyKad or passport submitted during the account verification process (KYC) to meet licensing requirements and prevent fraud.

3. Purposes for Using Your Information

The information collected is used solely for legitimate operational purposes, including:

• Registering, verifying and managing lapak44 member accounts.
• Processing deposits and withdrawals through supported payment methods.
• Verifying member identity to comply with international licensing legal requirements and to prevent money laundering.
• Fulfilling bonus offers and VIP programmes that members are entitled to.
• Providing effective 24/7 customer support in Bahasa Melayu and English.
• Analysing usage patterns to improve service quality and the gaming experience.
• Detecting and preventing fraud, unauthorised account activity and security breaches.
• Sending account notifications, service updates and, where you have given consent, promotional communications.

4. Sharing Information with Third Parties

lapak44 is committed to not selling or disclosing your personal information to any external party for commercial purposes. However, information sharing may occur in the following limited circumstances:

• Service Providers: Third parties that assist lapak44 in running its operations, such as gaming software providers, payment processors and technical infrastructure providers. All such parties are bound by strict confidentiality agreements.
• Legal Requirements: When required by court order, law enforcement agencies or regulatory bodies with valid jurisdiction over the lapak44 platform.
• Fraud Prevention: Sharing information as necessary with recognised industry bodies to detect and prevent fraud, money laundering and platform abuse.
• Business Transfers: In the event of a corporate restructuring, merger or acquisition, member information may be transferred as part of the business assets, provided the receiving party is bound by an equivalent level of protection.

5. Use of Cookies

lapak44 uses cookies to improve the user experience on the platform. Cookies are small text files stored on your device when you visit our website. There are several types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session management, account security and page navigation.
• Performance Cookies: Collect anonymous data on how users interact with the platform to help us improve functionality and site design.
• Preference Cookies: Store your language, region and display settings so your experience is more personalised on future visits.

You can control and delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the lapak44 platform.

6. Data Retention Period

lapak44 retains your personal information for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable law and licensing obligations.

Generally, active account records are kept for the duration of the service relationship. Once an account is closed, lapak44 retains transaction data and identity verification records for the minimum period required to comply with legal and audit obligations, after which the relevant data will be securely deleted or anonymised.

7. Your Rights as a lapak44 User

As a lapak44 member, you have the following rights regarding your personal information. To submit any request, contact our support team via live chat or email.

8. Cross-Border Data Transfers

Because lapak44 operates under international licensing, your personal information may be stored or processed on servers located outside Malaysia. Any such transfer is carried out with adequate safeguards in place, including data processing agreements that comply with recognised international privacy standards.

lapak44 ensures that all overseas service providers involved in processing Malaysian members' data are bound by confidentiality and security obligations equal to or exceeding the standards we apply internally.

9. Data Breaches and Incident Response

lapak44 has a comprehensive incident response procedure. In the event of a data security breach that could pose a risk to users' rights and freedoms, lapak44 will:

• Identify and contain the incident promptly.
• Assess the level of risk and the scope of data affected.
• Notify affected members directly within a reasonable timeframe when the risk is assessed as significant.
• Report to the relevant authorities in accordance with applicable licensing obligations.
• Take remedial steps to prevent a recurrence of similar incidents.

10. Changes to This Privacy Policy

lapak44 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or industry standards. Any material changes will be communicated to members via a notification on the platform or through the registered email address.

Your continued use of lapak44 services after a notice of changes is issued will be considered as your acceptance of the updated Privacy Policy. You are advised to review this page periodically to stay informed of how your information is managed.

11. How to Contact Us

Any enquiries, requests or complaints regarding lapak44's Privacy Policy can be submitted to our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Melayu and English — accessible directly from the lapak44.app platform.
• Email: [email protected] — we aim to respond to all privacy enquiries promptly.

The lapak44 support team will verify your identity before processing any personal data requests to ensure your information remains secure.